Terms of Service

Last updated: October 9, 2026

These Terms of Service ("Terms") govern your access to and use of the VortexHQ desktop application ("Software"), website, and related services (collectively, the "Service") provided by VortexHQ ("we", "us", "our").

By downloading, installing, or using the Software, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Usage Rights

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Software for your personal or business purposes. You do not own the Software. The app is free; additional features are enabled by an administrator.

2. Account Registration

To access certain features, you must create an account. You agree to:

Provide accurate and complete information
Maintain the security of your account credentials
Notify us immediately of unauthorized access
Accept responsibility for all activity under your account

3. Free Access and Feature Availability

The app is free and has no purchases or subscriptions. Additional features are enabled by an administrator. Connected third-party services may have their own accounts, terms and charges; enabling a Vortex feature does not purchase those services.

4. Prohibited Uses

You agree NOT to:

Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software
Copy, modify, distribute, sell, or transfer the Software
Share your account credentials with others
Use the Software for any unlawful, abusive, or fraudulent purpose
Circumvent technical restrictions or authentication mechanisms
Use automated tools to abuse the SMTP testing service or any API
Resell access to the Software or its features
Remove or alter any copyright, trademark, or proprietary notices

5. Intellectual Property

The Software, including all code, design, logos, trademarks, and documentation, is and remains the exclusive property of VortexHQ. All rights not expressly granted are reserved.

6. Data & Cloud Services

Certain features (Cloud Sync, API Nexuses, SMTP Testing) transmit data to our servers. You retain ownership of your data. We process it only as necessary to provide the Service. See our Privacy Policy for details.

7. SMTP Testing Service

The SMTP capture server is provided for development and testing purposes only. You must not:

Use it to send spam or unsolicited communications
Route production email traffic through it
Exceed the rate limits and quotas defined for your tier

8. Termination

We may suspend or terminate your access at any time if you violate these Terms. Upon termination:

Your access to the Software is immediately revoked
You must delete all copies of the Software
We may delete your account data after a reasonable retention period

9. Disclaimer of Warranties

THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VORTEXHQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, PROFITS, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Governing Law

These Terms are governed by the laws of the European Union and the Republic of Bulgaria. Any disputes shall be resolved in the courts of Sofia, Bulgaria.

12. Changes to These Terms

We may update these Terms at any time. Continued use after changes constitutes acceptance. Material changes will be communicated via email or in-app notification.

13. Contact

For questions about these Terms, contact us at [email protected].